![]() ![]() From there is was a nightmare of Dell support escalation and countless driver combinations between laptop and dock. This would cause a drop in Skype audio because of the USB headset, but didn't not disconnect the Skype call. We were able to track this down when one of the help desk people found a user with a dock, but direct connected their ethernet cable. Had to get my SIP provider involved to prove it wasn't on their end, my SBC provider to show it wasn't their issue, and shipped GBs of logs to my switch provider to see if they could shed any light on this. It took a lot of work to figure out what was happening because it was so sporadic and the issue left almost no trace in event viewer. Random network drops which would disconnect calls, but not log out Skype. I worked in a call center and they just wreaked havoc with Skype. I battled with these stupid things for almost a year before we completely dropped them. The VisionTek made the most sense for us. Interestingly, all 3 docks had zero bugs/issues found.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |